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Privacy Policy

Last updated: 2025-11-30

Welcome to Itravel in Morocco. This Privacy Policy explains what personal data we collect, how we use it, and your rights.

1. Information We Collect

We may collect the following information when you use our services:

  • Contact details (name, email, phone) provided via forms or bookings.
  • Account information (preferences, favorites) if you create an account.
  • Technical data (IP address, device, browser) for analytics and security.
  • Payment information processed securely by our payment providers.

2. How We Use Information

  • To provide, operate, and improve our services.
  • To respond to inquiries and provide customer support.
  • To send service updates or marketing (only with your consent).
  • To ensure security, prevent fraud, and comply with legal obligations.

3. Data Security

We implement technical and organizational measures to protect your data. However, no method of transmission or storage is 100% secure.

4. Third-Party Links

Our website may link to external sites not operated by us. We are not responsible for their content or privacy practices. Please review their policies.

5. Your Rights

Depending on your location, you may have the right to access, rectify, delete, or restrict the processing of your data. To exercise these rights, contact us at contact@itravel-in-morocco.com.

6. Changes to This Policy

We may update this policy occasionally. We will post any changes on this page and update the date above.

Refund Policy

Last updated: 2025-11-30

1. General Information

At Itravel-in-morocco Morocco, we strive to provide a fair and transparent booking experience. This Refund Policy explains the conditions for cancellations and refunds for tours, activities, and travel experiences booked through our website.

2. Cancellations by the Customer

  • Full refund if cancelled 7 days or more before the tour date.
  • 50% refund if cancelled between 3 and 6 days before the tour date.
  • No refund if cancelled less than 72 hours before the tour or in case of no-show.

Refunds are issued to the original payment method within 7–10 business days after confirmation.

3. Cancellations by the Operator

A tour may be cancelled due to adverse weather, insufficient participants, safety or operational issues, or force majeure. In such cases, you may choose:

  • A full refund, or
  • Reschedule or exchange for another tour of equal value.

4. Modifications to Bookings

  • Requests must be made at least 72 hours before the scheduled tour.
  • Changes are subject to availability and may incur administrative fees.
  • If no suitable option is available, standard cancellation terms apply.

5. No-Show Policy

Failure to arrive at the meeting point or at the scheduled time will be considered a no-show. No refunds or credits will be issued.

6. Refund Procedure

To request a refund, contact our customer service team at contact@itravel-in-morocco.com and include:

  • Booking reference number
  • Full name
  • Tour date
  • Reason for cancellation

We will review your request and respond within 48 hours.

7. Force Majeure

In extraordinary circumstances (natural disasters, pandemics, government restrictions), Itravel-in-morocco may modify, postpone, or cancel bookings. Refunds will follow the specific situation and local regulations.